coaching, Leadership, patterns

Welcome to the family business

A client once described her perception of what makes leadership in a family business different from a corporation. She said that working in a family business is a switch that does not turn off. You can’t leave problems, issues, feelings, and frustrations at the door. Family carries with it expectations, obligations, legacies and such. And of course you have to face these people outside if you don’t perform.

All true, yet it is my experience that many (if not most) people have the same difficulties leaving these things at the door in their average corporate roles. Most people in roles of responsibility and accountability carry their burdens home with them. Most also carry the burdens of ‘life’ back to the office. If this were not true there would not be an entire industry preaching the gospel of work-life balance.

The explanation is simple. Our family, whatever it looked like, is the first ‘organization’ that any of us belonged to, and at the most impressionable time in our lives. That organization had history that far preceded us and a future that extends beyond our ability to see. That organization had a way that ‘things are done’ and even if we hated it, we learned it. We will see that original organization in every other one we are part of for the rest of our lives, regardless how hard we might try to separate ourselves from it. People in the workplace will play the part of family members, and those behaviors will spring deep seated triggers in us based on how we learned to react in our original organization. When that happens we cannot help but play our part in the theater.

You can’t forget, you can’t ignore, but you can transform. Learn to “see” yourself as others see you. Get at observation level of your own behaviors and understand your triggers, not just what they are, but WHY they are. When you do this you give yourself the ability to choose how to react.

coaching, Leadership

Coach is not a four letter word

Somewhere in the adoption of the term “coaching” from sports to business, something was lost in translation and the purpose became distorted. The idea that an individual ‘needs’ a coach somehow came to imply that there is a problem that needs to be fixed from outside.

Is that what you first think about when you consider coaching in the sports context? Probably not. Generally we think of coaches as the people that help assure that the maximum performance is extracted from an individual or group of already excellent performers. For sure coaches can help an individual out of a point of difficulty, add control to a backhand, break a hitting slump, etc., but this is a minor role compared to the coach helping the player Achieve More.

Sports coaches take strengths and show high performers how to use them more effectively. This is what business coaching should be (and is in many cases). Yet the stigma of ‘needing a coach’ is real, and somehow people in business feel that every individual or team should be able to figure out how to perform at their very best with the annual “performance and development review” as the main guidance touchpoint. Does this come from hubris on the part of the organization or is it something else in the culture of business? It is difficult to say but important to think about. 

Coaches need to focus their message more on the benefits of maximizing performance and less on fixing ‘broken’ people. Businesses need to look at coaching as a tool to increase excellence rather than as a treatment for an illness. This is not to say that coaching doesn’t have an important role in addressing performance problems, but I believe that most organizations could benefit more by having coaches for their superstars than their third string.